Delivery Partner Privacy Policy
1. Introduction
Welcome to Leevon Delivery LLP("Company", "we", "us", or "our"). We operate the Leevon Delivery Partnermobile application (the "App"), package name com.leevon.deliveryboy, available on the Google Play Store.
This Privacy Policy explains how we collect, use, store, share, and protect information from and about individuals who register as delivery partners ("Delivery Partners", "you", or "your") to perform delivery services on our platform.
By installing, registering, or using the App, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any terms of this policy, please do not use the App.
2. Information We Collect
To onboard you as an authorized Delivery Partner and manage order deliveries, we collect specific Personal Identifiable Information (PII), government documentation, and financial details. Without this data, we cannot verify your identity or process your delivery earnings.
A. Personal Information & Identifiers
During account registration, we collect:
- Full Name: Used to identify you on our platform and to restaurants/customers during deliveries.
- Email Address: Used for account updates, receipts, and administrative correspondence.
- Phone Number: Used as your unique account ID and verified via Firebase SMS One-Time Passwords (OTP) for secure login.
B. Government-Issued Documents & Verification Data
To comply with local traffic regulations and conduct background checks, we require:
- Aadhaar Card Details: Your Aadhaar Number and an uploaded image of your Aadhaar card to confirm your physical identity and address.
- Driving License Details:Your Driver's License Number and an uploaded image of the license to verify your authority to operate delivery vehicles legally.
- Vehicle Registration Certificate (RC): Your Vehicle RC Number and an uploaded image of the registration card to verify vehicle ownership and roadworthiness.
C. Financial & Payout Information
To transfer delivery fees, commissions, and bonuses, we collect:
- Bank Account Number: The account number where payouts will be sent.
- Bank IFSC Code: Used to route electronic bank transfers in India.
D. Technical & Platform Usage Data
We automatically collect technical data necessary for delivery dispatching:
- FCM Push Token: Used to send push alerts for incoming orders and status updates.
- Duty Status: Tracking whether you are currently Online (available for orders) or Offline.
- Order History & Performance: Records of your accepted, picked up, rejected, or completed orders, and customer ratings/reviews.
3. Device Permissions
To enable core logistics functionality, the App requests permissions to access certain hardware and system features on your Android device.
Permission Control
You can grant or revoke these permissions at any time through your Android device settings. However, revoking storage or notification permissions will severely limit your ability to register or receive delivery orders.
4. How We Use Data
We process your personal information based on business necessity, legal compliance, and contract fulfillment.
🔄 Operational Purposes
We use your name, photo, and vehicle details to verify your account, onboard you on the delivery network, and display your contact profile to partners. Your phone number enables secure identity verification to prevent unauthorized account access.
💸 Earnings & Payout Processing
We utilize your banking numbers (IFSC Code and Account Number) to calculate your delivery commissions and perform direct electronic transfers of your earnings.
📍 Logistics & Communications
We use push notifications and overlay alerts to notify you of available orders, and process delivery lifecycle logs (order accepted, picked up, completed) to monitor successful fulfillment.
5. Data Sharing & Security
Your trust is our priority. We handle your sensitive details with high-security standards and disclose them only as strictly necessary.
A. Server Sync & Technical Infrastructure
Data collected by the App is securely synchronized with our encrypted backend servers. We also utilize secure industry-standard services for authentication, file hosting, and notification routing:
- Secure Identity Verification: Services to authenticate Delivery Partners and validate login sessions via SMS verification codes (OTP).
- Cloud Storage Systems: Secure storage databases to host uploaded images of Aadhaar cards, driving licenses, and vehicle RCs using secure, encrypted storage links.
- Real-Time Messaging Services: Instant messaging pathways to deliver push alerts for incoming delivery orders and status updates.
B. No Sale of Personal Data
We do not sell, rent, or trade your personal information, uploaded documents, or financial credentials with any third-party advertisers or data brokers. Your data is strictly used for platform operations.
C. Security Measures
We implement industry-standard administrative and technical security measures (such as HTTPS encryption and secure database access protocols) to safeguard your files and credentials against unauthorized access, loss, or disclosure.
6. Data Retention & Deletion
We retain your personal details only as long as you maintain an active profile as a Leevon Delivery Partner. If you decide to leave our platform, you have the right to request total deletion of your personal records.
Right to Account Deletion
You can request the deletion of your account and all associated data at any time. Once processed, all your personal information, banking details, government numbers, and uploaded document files are permanently erased from our active databases and secure cloud storage platforms.
To request account deletion, please visit our dedicated Data Deletion Request Portal and follow the step-by-step instructions. Alternatively, you can email your request directly to support@leevondelivery.in with your registered phone number.
7. Children's Privacy
Our services are strictly directed to individuals who are legally allowed to operate motor vehicles and enter into binding contracts (minimum 18 years of age in India). We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor under 18 has registered an account, we will take immediate actions to terminate the profile and erase all associated files.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal details, or if you wish to file a grievance, please contact our support team:
Leevon Delivery LLP
Registration details & corporate office operations managed in India.